Can I safely use my credit card on valentinewitmeurlab.com ?
You can safely pay on our website. Indeed, in order to secure all bank transactions we use verified Stripe and PayPal certificates. Valentinewitmeurlab.com will debit the entire amount owed at checkout.
Do you ship internationally ?
Yes, we deliver everywhere in the world and trust Bpost with all our national and international deliveries. The international shipping costs for such a package varies according to the country it is being delivered to (see the entire list on “Deliveries & Return). The duties costs are included in the shipping cost applied on our website
How can I know when my order will be delivered ?
As soon as your order is shipped, you will receive a confirmation email including your tracking number. Please check your spam file.
How can I know the status of my order ?
The orders are delivered within 48h, while stocks last and subject to external factors. To avoid a long wait and extra shipping costs, it is possible to book a visit to our showroom. In that regard, please contact us at: email@example.com
You can check the status of your order on the Bpost website, or on the tab « order tracking » on our website. In both cases, have your tracking number handy.
Do you have express deliveries ?
Which type of payment do you accept ?
We currently accept PayPal, bank wire, Visa and MasterCard credit cards. Please note that if you chose the bank wire method your order will be processed once we have received the payment.
Can I return or exchange my product ?
Who pays the return shipping costs?
The costs are at the buyer’s expense. Returned goods must be sent at the following address: Valentine Witmeur Lab, Rue François Desmedt 96, 1150 Bruxelles.
Valentine Witmeur Lab
168, Avenue Van Becelaere
1170 Bruxelles – Belgique
TVA : BE0629 971 448
Numero d’entreprise: 0629971448